Shipping and Postage

All Shipping and Postage is available world wide-

Please email us at ciganka.creations@gmail.com if you have any questions. 

PROCESSING AND SHIPPING TIMES

Please allow up to 2-3 business days for order processing. Once your parcel has been shipped, you will receive a confirmation email with a tracking number.

All tracking information is provided once the item has been fulfilled - please check your spam and if you can't find it please message us! 

All orders are processed Monday to Friday (excluding Australian public holidays).   

WHERE DO YOU SHIP FROM?

All orders are shipped from Doonan, Sunshine Coast, Australia and shipping rates are calculated at checkout.

HOW LONG WILL SHIPPING TAKE? 

Depending on your location international shipping times can vary, it also depends on other factors like your local customs clearance times. All our international orders are shipped via Australia Post. You can check the quoted dates using this shipping calculator |  Shipping Calculator 

TAXES AND DUTIES

For ALL international orders, taxes and duties may apply, as determined by your local customs authorities. We are unable to modify the value of your order on the commercial invoice, and any additional charges are the responsibility of the recipient.

Please check your local charges using the following estimator - Estimator

Please familiarize yourself with your local import rules prior to ordering. If you refuse these charges, your order will be returned to us and refunded, minus an $80 AUD return shipping fee.

LOST OR DAMAGED SHIPMENTS

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package.

If your order arrives in damaged condition, please contact us at ciganka.creations@gmail.com with your order number and photos of the damage within 48 hours of receiving for further assistance.

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to a week to receive an answer from the Australia Post Investigation Team. Unfortunately, the Australia Post timeframes are out of our control however we will do our best to rectify the issue ASAP.

INCORRECT INFORMATION

Once your order has been dispatched, we are unable to make any changes to your shipping address. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at ciganka.creations@gmail.com and we will attempt to correct the mistake.